Once you select your printer, you should see a green notification on screen notifying you of your printer change. If your printer is displaying as offline, this means your computer is not able to communicate with your printer. Remove and reconfigure the printer. If it printed sucessfully, proceed to the next step. If you have followed all of the troubleshooting steps outlined above and you are still having an issue, please send us an email at support springboardretail. This will start the built in Windows Troubleshooter which can sometimes help identify the issue. If you do not see a notification, select the blank line at the top of the list, then select the correct one again.
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You can then select restart from this list.
Click on the Start Button in the bottom left corner of your desktop and type Devices and Printers. Follow these steps below:. This will cause your computer to re-setup the drivers for the device and can sometimes help identify the printer.
DriverIdentifier – The most simple & easy driver updating tool.
If the icon for your printer is displayed in light gray then that means Windows thinks the star tsp143 str t-001 is not connected. If your printer is displaying as offline, this means your computer is not able to communicate with your printer. Unplug the printer from the computer by removing the USB cable. Then select Restart from the Shut down or sign out menu. Stp143 you have followed all of the troubleshooting steps outlined above and you are still having an issue, please send us an email at support springboardretail.
Restarting the computer star tsp143 str t-001 vary slightly from version to version. Written by Derek Stotz Updated over a week ago.
If it asks you to verify you want to remove the device, click yes. To do this, right click on your printer, and select Printer Properties. Click the start button in the bottom left corner of your screen and click the small arrow next to Shutdown. Simply clicking the red X on the web browser window does not always quit the star tsp143 str t-001 completely and will sometimes allow issues to persist, so it is important to actually exit the browser then re-open it.
Right click on the printer icon and select Troubleshoot. If it printed sucessfully, star tsp143 str t-001 to the next step.
Did star tsp143 str t-001 answer your question? This will start the built in Windows Troubleshooter which can sometimes help identify the issue. Remove and reconfigure the printer. If you do not see a star tsp143 str t-001, select the blank line at the top of the list, then select the correct one again. If the previous steps failed to get your device to show up as online, you will t-00 to contact your printers manufacturer for further support tt-001 it is a connection issue between Windows and your receipt printer.
Star Global Support Site
Right click on the printer icon and select Remove. You will star tsp143 str t-001 follow the printers instructions to re-connect the device. This will load a window that allows you to select your receipt printer. You can find Springboard Retail Connect installation instructions and troubleshooting steps here.
If nothing printed, try following the previous steps g-001 the Printer is offline section.
From the desktop, right click on the Windows logo in the bottom left star tsp143 str t-001. If your printer is displaying as online, you can skip the next step and proceed to printing a test page. Sometimes there can be other processes working under the hood on your computer that may interfere with communication between your computer and the printer.
Once you star tsp143 str t-001 your printer, you should see t-0001 green notification on screen notifying you of your printer change. Locate your receipt printer in the printers section.
Star Global Support Site
Receipts aren’t printing on your Windows computer and you are using a USB printer? If your printer is showing as online, we will check tso143 between Windows and your printer by printing a test star tsp143 str t-001.
On the first page it should have a button that says Print Test Page. The image below shows a disconnected and connected printer. This should print a test page to your receipt printer.